Return and Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below:
1. Returns
We accept returns for exchange or refund within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. You must provide a proof of purchase or order confirmation for all returns.
Please note that certain items, such as personalized, digital or custom-made products, are not eligible for return unless they arrive damaged or defective.
2. Refunds
Once we receive the returned item and verify its eligibility, we will process your refund within [number of days] of receipt. The refund will be issued to the original payment method used for the purchase.
Please note that the original shipping charges are non-refundable. If you received free shipping as part of a promotion, the actual shipping cost incurred by us will be deducted from your refund.
3. Return Shipping
The cost of return shipping is the responsibility of the customer, unless the item arrived damaged or defective. We recommend using a trackable shipping method to ensure that the item reaches us safely. We are not responsible for any lost or damaged items during the return shipping process.
4. Exchanges
If you would like to exchange an item for a different size, color, or design, please contact our customer support team. We will provide you with instructions on how to proceed with the exchange.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We will work with you to resolve the issue by either providing a replacement or issuing a refund.
6. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us for assistance. We are here to help.
Note: This return and refund policy is in compliance with Etsy’s guidelines. However, it’s important to review and customize the policy according to your specific business needs and applicable laws.
If you have any questions or concerns about these terms, please contact us for more information.
